Customer Service Stupidity - Bank of America

When friends tell me who great customers services are in the US, I wonder which planet they are really living on.When we were in CA, I spent at least 3 hours a week on the line with some customer service agent and that was only for personal reasons. For work, you could multiple that number by 3 again.

Even here, I am not immune to the stupidity of customer services in the US. This is an actual transcript of my latest attempt to get information from Bank of America. Just in case, this s real live person, I changed his name. However, I have suspicions that is a computer program that finds key words to send canned responses. I had to give my full name to sign in and then again I was asked for my last name, but notice that he addresses me as James, not Mr. James. Later, he asks again what my last name is and I type in James, but he still refers to me as James.

Chat Information Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 0 minutes. Thank you for your patience.

Chat Information Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.

NK: Hello! Thank you for being a valued Bank of America customer! My name is N.

NK: Welcome to online Chat. How may I assist you with Personal Checking and Savings accounts?

You: My account is in CA, but we are buying a condo in FL that will be run by a property manager. How can they make deposits by mail?

NK: I completely understand your concern regarding the deposit by mail.

NK: I will surely provide you all the information.

NK: To begin with, may I please have your complete name and account last four digits?

You: Last name is James, but you will have to wait for me to get my check book for the digits.

NK: Sure.

You: XXXX

NK: Thank you, James.

You: or maybe is it

You: never mind, that is the check number

NK: Its correct last four digits.

You: It is 9709

NK: James, deposit can be make through Bank by mail.

NK: Bank by mail is the service that helps deposit checks to be deposited in the accounts when the customer is not in U.S or from other state.

NK: Let me provide your Bank by mail address.

You: What about deposit slips?

NK: Let me check this information.

NK: James, if deposit make through Bank by mail is not mandatory.

NK: Your Bank by Mail address is: PO Box 29966, Phoenix, AZ 85038-0966

NK: The customer can endorse the back of the item with their signature and account number .

You: Do you mean if it is done by bank by mail a deposit slip in not needed?

NK: Yes, you are right.

You: The issue is that I don't live in CA any longer. I live in Europe. I want them to be able to send the check directly to my CA account. I will not be around to sign the check. If I were there, I could deposit it myself.

NK: James, there is one more alternative for you.

NK: You may utilize Bill Pay to make a payment to an individual.

NK: The individual payee will receive a check at the address that you have entered for that payee.

You: That does not make sense. I am not trying to pay a bill. I want to deposit money.

NK: Sorry for the confusion.

NK: From out of us Deposit can be make through Bank by mail.

NK: Deposit slip is not required you can endorse the back of the item with the signature and account number .

You: We are back to the issue of my NOT being able to sign the check since I live in Europe.

Last text message received

NK: Please tell the depositor to make the deposit in any of the nearest bank branch in any state.

You: That works. Thanks, but I will call the bank to speak to a live thinking person, if they still hire them.

Pin It Now!