Thursday, August 23, 2007

I HATE Bank of America

We received two new ATM cards in the mail from Bank of America. As with credit cards, you have to call the toll free number to confirm your details and get it activated. The toll free number does not work from Europe, so I called the International collect number. It would not go through. I called another International collect number and the same thing. After trying four different numbers provided by the bank's web site, I finally called the AT&T operator. I gave her each number one by one and was told they had all been blocked for collect calls. BUT they all say call collect when outside of the U.S. or Canada. I went to Jajah and called from that to save money since I was now footing the phone bill. After waiting on hold for 15 minutes, I was connected with a live person. My first complaint was the collect calls. She said she would report it to management. It is irritating when they say, "your business is important to us", when you know damn well they don't mean it otherwise they would not keep you on hold for long periods of time, have long voice menus where you can punch numbers for days without finding one for your needs, and then after celebrating your next birthday, you finally get connected to a real person. After my rant, I verified the information and was told that my card was good to go. I asked if this changed anything for my online log on or my PIN. No, sir, nothing has changed. Great, here is my partner, he just received a new card also. Yes, this is Ron, blah, blah, blah, yes, that is correct. Oh, and I don't have a PIN number for the card or rather, I have not used it in so long, I don't remember it. Yes, if you could send me another one that would be great. Thank you, good-bye. That is how we left it.

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