Wednesday, December 17, 2014

Give Me Credit Even If I Have a Stupid Moment

I had one of those "I am overwhelmed" moments. I just received my new MasterCard to replace the one due to expire while we are still in Ecuador. It arrived via UPS.

I called to activate it as instructed. The credit card phone system robot asked me to enter the 16 digit account number twice before finally saying, "I am sorry. I cannot locate that account. I will transfer you to a representative." I really wanted the system to activate it so I could move on with other things.

The rep comes on the line and asks me my name and the account number. Now I am getting testy. I had to enter the 16 digit account number twice already, yet this representative is asking yet again for the number.

He too has a difficult time finding my account, which is causing me great distress and I am about to say something uncouth. He preempts me with a question. Are you sure you are calling about a Capitol One account?

Mercifully, this was not a video call. It was not my Capitol One MasterCard I was calling to activate; it was my Diners Club MasterCard. I fessed up to the mistake giving the representative a hearty laugh and a wish for a good evening.

And to think I have been taking vitamin D to help improve my memory, now I need something to improve my awareness. Anyone who calls this a senior moment is going on Santa's naughty list.

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